Please bring your mobile ticket with you which has been emailed to you

Please do not share your digital ticket with others tickets are strictly non-transferable, if a ticket is used by someone else your ticket will become null and void and you be required to purchase a new ticket for the event. Please be aware upon your arrival a SMS verification maybe sent to your phone upon entry this must be confimed with our steward before being allowed on site.

Your digital ticket is a single use barcode, you must all enter at the same time through our security check point.

Tickets are available to purchase online here.  Those who purchase tickets online will receive an email confirmation of their purchase with an e-ticket which is printable. Please be ready to show your ticket on your mobile device or printed before your tour. 

Tours are non refundable and cannot be cancelled.  If you have made a mistake with a date or time please contact halloween@fortamherst.com and we will attempt to assist you to move your booking however cannot guarantee this.

"You should arrive 15 mins before your allotted start time to ensure that you have time to traverse security and take any necessary toilet breaks. The tour must leave on time and will not wait for anyone who is late. There will be no exceptions.
If you arrive late, we will try and include you on a later tour where space permits. However, Fort Amherst  has no obligation to accommodate those who miss their tour time and in some cases, spaces may not be available.
We are not able to control external factors such as travel disruptions, please ensure you leave sufficient time to attend. A refund cannot be given for those who are late and miss their tour.

Some guests find the tour too intense and whilst they can discontinue the tour, no refunds will be given.

Clown Chaos is an experience suitable for 5 - 10 year olds.

Haunt at the Fort - Face Your Fears is a recommended 12A certificate, one fully paying adult must be present per 6 children.

Halloween Horrors - Face Your Fears is strictly 18+ ID will be required.  No ID no ENTRY.

Yes, we have flashing lights, smoke effects and loud noises – The event is not suitable for those with epilepsy and asthma. The event is not recommended for pregnant women, persons with a heart condition or those with a nervous disposition.

The event will also include the use of pyrotechnics and other special effects.

Yes, we do have trained actors and they may make physical contact with you, the maybe use of profanity, and sexual references.

All experiences last approximately 80 minutes

This is a terror event and yes… some people find it terrifying! There will be horror scenes, special effects and live actors which create a very frightening experience. The scare mazes have been designed to be frightening.

Due to the nature of the event and time of year, please wear warm and robust clothing! Fort Amherst will not accept any responsibility for clothing which is damaged during the experience. It is strongly advised that you do not wear expensive or designer clothing, or clothing of sentimental value. 
The tour features uneven ground and we advise not wearing high heeled shoes – comfortable shoes should be worn.

You are more then welcome to come in a Halloween outfit including clothing and makeup, however face masks (or any costume which covers the face) are forbidden for security reasons.

You are not allowed to bring your own alcohol on site and if you are found in possession of alcohol, this will be confiscated, and you may be denied entry.

There is a bar available after the tour

There is a strict no smoking policy in the queue and scare attractions, however smoking is permitted in the designated smoking areas.

We will have security and searches will be in operation for the safety and security of our visitors and staff.
Fort Amherst Halloween Horrors reserves the right to do this and it is a condition of entry. If any person declines to be searched without good reason they will be refused entry.

The following items are prohibited and those found in possession of any of these will have them removed and you may be refused entry.
- Any drinks, cans, or glass bottles
- Illegal Drugs
- Liquids including perfume
- Deodorants and pressurised containers
- Weapons or improvised weapons including guns, pointed or bladed items, saws, axes, hammers
- Any other item which may be judged to cause harm to others
- Torches, lasers or other light sources and flash photography is not permitted during the tours.
Please be aware, any items which are removed upon entry not be returned.

Yes, we have toilets on site including an accessible toilet.

While there is no parking available at the Fort Amherst site, there is parking in the local surrounding car parks which are within 5 mins walking distance – E.G. Riverside (ME4 4SL), Town Hall (ME4 4SF) or St John's (ME4 4JL).

There will be a professional photographer, attractions, a bar and food options.

Hot and cold food will be provided by the on-site Cafe before and after your tour.

Unfortunately, due to the nature of the Historic Fort and the uneven ground, our Halloween events are not wheelchair accessible.

No dogs are allowed, including guide/assistance dogs due to the special effects which may frighten them.

Most questions should be answered with our Frequently Asked Questions section. However, if you have an enquiry you cannot find the answer to about Fort Amherst Halloween events, please call us between 10.00am and 4.00pm weekdays on 01634 847747 or email halloween@fortamherst.com 

We do not have the facilities to store any personal property. This includes umbrellas which are not permitted into the event.